Privacy Policy

1. Information We Collect

Account information

When you register, we collect your name, email address, password (hashed), and any KYC documents you provide such as government-issued ID, proof of address, and selfie photos.

Transaction data

We log all trades, deposits, withdrawals, and account activity including timestamps, amounts, cryptocurrency addresses, and IP addresses.

Device & usage data

We automatically collect browser type, operating system, referring URLs, pages visited, time spent, and device identifiers to improve our service and detect fraud.

Communications

If you contact support, we retain the content of those communications to improve our services and resolve disputes.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the trading platform and all its features.
• Process transactions and send related notifications.
• Verify your identity and comply with KYC/AML legal requirements.
• Detect, investigate, and prevent fraud, security incidents, and illegal activity.
• Personalise your experience and improve our platform.
• Send you service-related communications, security alerts, and promotional messages (opt-out available).
• Comply with applicable laws, regulations, and legal requests.

3. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Service providers: KYC verification providers, cloud infrastructure, email delivery, and analytics services under strict data processing agreements.
• Legal authorities: When required by law, court order, or regulatory obligation.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate notice.

4. Data Retention

We retain your personal data for as long as your account is active, or as required by law. Transaction records are retained for a minimum of 5 years to comply with financial regulations. You may request deletion of non-legally-required data by contacting us.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise your rights, contact us at privacy@easycryptochain.com.

6. Cookies

We use cookies and similar technologies to maintain session state, remember preferences, analyse usage, and improve security. For detailed information, see our Cookie Policy.

7. Data Security

We implement 256-bit TLS encryption, hashed passwords, 2FA, IP monitoring, and cold storage for funds. Despite these measures, no internet transmission is 100% secure. You are responsible for maintaining the security of your account credentials.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Your continued use of Easycryptochain after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related enquiries, contact our Data Protection Officer at privacy@easycryptochain.com or via our contact page.